/* Contact screenshot uploads */
.contact-upload-field > span:first-child {
    display: flex;
    align-items: baseline;
    gap: 8px;
}
.contact-upload-field > span:first-child small {
    color: var(--muted);
    font-size: .72rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .05em;
}
.contact-upload-box {
    position: relative;
    display: grid;
    gap: 3px;
    min-height: 112px;
    place-items: center;
    padding: 20px;
    overflow: hidden;
    border: 1px dashed rgba(215,170,85,.42);
    border-radius: 8px;
    background: rgba(9,12,18,.52);
    text-align: center;
    cursor: pointer;
}
.contact-upload-box:hover {
    border-color: rgba(199,125,255,.7);
    background: rgba(157,78,221,.07);
}
.contact-upload-box strong { color: var(--gold-light); }
.contact-upload-box > span { color: var(--muted); font-size: .78rem; font-weight: 500; }
.contact-upload-box input[type="file"] {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
    opacity: 0;
    cursor: pointer;
}
.contact-upload-selection {
    min-height: 1.2em;
    color: var(--muted);
    font-size: .78rem;
    font-weight: 500;
    overflow-wrap: anywhere;
}
.contact-upload-selection.is-error { color: var(--danger); }

/* Admin portal */
.admin-page-hero { padding-bottom: 28px; }
.admin-shell { display: grid; gap: 18px; }
.admin-nav {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 18px;
    padding: 12px 16px;
}
.admin-nav__links,
.admin-nav__account {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
}
.admin-nav a {
    padding: 8px 12px;
    border-radius: 6px;
    color: var(--muted);
    text-decoration: none;
    font-weight: 800;
    font-size: .78rem;
    text-transform: uppercase;
}
.admin-nav a:hover,
.admin-nav a.is-active {
    color: var(--gold-light);
    background: rgba(157,78,221,.13);
}
.admin-nav__account > span { color: #e7ded5; font-size: .9rem; }
.admin-nav__account { column-gap: 28px; }
.admin-nav__account form { margin: 0; }
.admin-logout { padding: 0; border: 0; background: none; cursor: pointer; }

.admin-login-wrap { width: min(calc(100% - 32px), 560px); }
.admin-login-card { padding: 32px; text-align: center; }
.admin-login-card p { max-width: 440px; margin-inline: auto; }
.admin-discord-button { margin-top: 14px; }

.admin-dashboard-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 14px;
    width: 100%;
}
.admin-stat-card {
    display: grid;
    gap: 5px;
    width: 100%;
    min-width: 0;
    box-sizing: border-box;
    padding: 22px;
    text-decoration: none;
}
.admin-stat-card span {
    color: var(--muted);
    font-size: .72rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .06em;
}
.admin-stat-card strong { color: var(--gold-light); font: 800 2.5rem Georgia, serif; }
.admin-welcome-card { padding: 26px; }
.admin-welcome-card p { margin-bottom: 0; }

.admin-filter-panel { padding: 20px; }
.admin-filter-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
}
.admin-filter-grid label,
.admin-add-user label {
    display: grid;
    gap: 6px;
    color: #d9d0c9;
    font-size: .78rem;
    font-weight: 800;
}
.admin-filter-actions { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin-top: 14px; }
.admin-result-count { margin-left: auto; color: var(--muted); font-size: .8rem; }

.admin-message-list { overflow: hidden; }
.admin-message-list__header,
.admin-message-row {
    display: grid;
    grid-template-columns: 110px 1.25fr 1fr 2fr 130px;
    gap: 14px;
    align-items: center;
}
.admin-message-list__header {
    padding: 11px 16px;
    color: var(--gold);
    border-bottom: 1px solid rgba(215,170,85,.2);
    font-size: .68rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .06em;
}
.admin-message-row {
    padding: 14px 16px;
    border-bottom: 1px solid rgba(215,170,85,.12);
    color: #d9d0c9;
    text-decoration: none;
    font-size: .82rem;
}
.admin-message-row:last-child { border-bottom: 0; }
.admin-message-row:hover { background: rgba(68,58,59,.22); }
.admin-message-contact,
.admin-message-date { display: grid; min-width: 0; }
.admin-message-contact strong { color: #eee5dc; }
.admin-message-contact small,
.admin-message-date small { color: var(--muted); overflow-wrap: anywhere; }
.admin-message-labels { color: var(--purple-light) !important; }
.admin-message-preview { min-width: 0; color: var(--muted); }
.admin-message-date { color: #d8cdc2; }
.admin-status {
    display: inline-flex;
    justify-content: center;
    min-width: 84px;
    padding: 5px 9px;
    border: 1px solid rgba(215,170,85,.28);
    border-radius: 999px;
    font-size: .68rem;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: .04em;
}
.admin-status--new { color: #f4d58b; background: rgba(215,170,85,.08); }
.admin-status--reviewing { color: #d5adff; background: rgba(157,78,221,.10); border-color: rgba(199,125,255,.35); }
.admin-status--resolved { color: #aeea90; background: rgba(134,223,88,.08); border-color: rgba(134,223,88,.32); }

.admin-message-detail-grid { display: grid; grid-template-columns: minmax(0, 1fr) 300px; gap: 18px; align-items: start; }
.admin-message-detail { padding: 26px; }
.admin-detail-heading { display: flex; align-items: flex-start; justify-content: space-between; gap: 18px; }
.admin-detail-heading h2 { margin-bottom: 0; }
.admin-message-meta { margin-top: 22px; }
.admin-message-meta a { color: var(--purple-light); }
.admin-message-body {
    margin-top: 22px;
    padding: 20px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 8px;
    color: #ded5ce;
    background: rgba(9,12,18,.42);
    white-space: normal;
    overflow-wrap: anywhere;
}
.admin-message-actions { display: grid; gap: 14px; }
.admin-action-card { display: grid; gap: 10px; padding: 18px; }
.admin-action-card h3 { margin: 0; }
.admin-muted,
.admin-retention-note { color: var(--muted); font-size: .78rem; }
.admin-label-list { display: flex; flex-wrap: wrap; gap: 6px; }
.admin-label-list form { margin: 0; }
.admin-label {
    padding: 5px 9px;
    border: 1px solid rgba(199,125,255,.36);
    border-radius: 999px;
    color: #dfc7ef;
    background: rgba(157,78,221,.10);
    cursor: pointer;
    font-size: .72rem;
}
.admin-label-add { display: grid; gap: 8px; margin-top: 8px; }
.admin-or { color: var(--muted); font-size: .72rem; text-align: center; }
.admin-attachments { margin-top: 26px; }
.admin-attachment-grid { display: grid; grid-template-columns: repeat(3, minmax(0,1fr)); gap: 10px; }
.admin-attachment-grid a,
.admin-attachment-expired {
    display: grid;
    gap: 5px;
    padding: 10px;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 7px;
    text-decoration: none;
    background: rgba(9,12,18,.4);
}
.admin-attachment-thumb { display: grid; min-height: 80px; place-items: center; color: var(--purple-light); background: rgba(157,78,221,.08); }
.admin-attachment-grid strong,
.admin-attachment-expired strong { color: #e5dbd2; font-size: .78rem; overflow-wrap: anywhere; }
.admin-attachment-grid small,
.admin-attachment-expired small { color: var(--muted); }
.admin-attachment-expired { opacity: .7; }

.admin-add-user {
    display: grid;
    grid-template-columns: 1.5fr 1fr 220px auto;
    gap: 16px;
    align-items: end;
    padding: 22px;
}
.admin-add-user h2 { margin-bottom: 4px; }
.admin-add-user p:last-child { margin-bottom: 0; }
.admin-users-list { overflow: hidden; }
.admin-users-header,
.admin-user-row {
    display: grid;
    grid-template-columns: 1.3fr 1.3fr 220px 110px;
    gap: 14px;
    align-items: center;
}
.admin-users-header {
    padding: 11px 16px;
    color: var(--gold);
    border-bottom: 1px solid rgba(215,170,85,.2);
    font-size: .68rem;
    font-weight: 800;
    text-transform: uppercase;
}
.admin-user-row { padding: 14px 16px; border-bottom: 1px solid rgba(215,170,85,.12); }
.admin-user-row:last-child { border-bottom: 0; }
.admin-user-row > div { display: grid; }
.admin-user-row small { color: var(--muted); }
.admin-user-row code { color: #c8b7d4; overflow-wrap: anywhere; }

@media (max-width: 950px) {
    .admin-filter-grid { grid-template-columns: repeat(2, 1fr); }
    .admin-message-list__header { display: none; }
    .admin-message-row { grid-template-columns: 100px 1fr; }
    .admin-message-row > span:nth-child(3),
    .admin-message-row > span:nth-child(4),
    .admin-message-row > span:nth-child(5) { grid-column: 2; }
    .admin-message-detail-grid { grid-template-columns: 1fr; }
    .admin-add-user { grid-template-columns: 1fr 1fr; }
    .admin-add-user > div { grid-column: 1 / -1; }
    .admin-users-header { display: none; }
    .admin-user-row { grid-template-columns: 1fr 1fr; }
}

@media (max-width: 620px) {
    .admin-nav { align-items: stretch; flex-direction: column; }
    .admin-nav__account { justify-content: space-between; }
    .admin-dashboard-grid,
    .admin-filter-grid,
    .admin-add-user { grid-template-columns: 1fr; }
    .admin-result-count { width: 100%; margin-left: 0; }
    .admin-message-row { grid-template-columns: 1fr; }
    .admin-message-row > span { grid-column: 1 !important; }
    .admin-attachment-grid { grid-template-columns: 1fr; }
    .admin-users-header { display: none; }
    .admin-user-row { grid-template-columns: 1fr; }
}

/* Support triage / ownership */
.admin-stat-card--queue {
    border-color: rgba(199,125,255,.36);
    background: linear-gradient(145deg, rgba(93,33,123,.18), rgba(17,18,24,.94) 52%);
}

.admin-category-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
    margin-top: 10px;
}
.admin-category-chips span {
    padding: 5px 9px;
    border: 1px solid rgba(199,125,255,.3);
    border-radius: 999px;
    color: #dfc7ef;
    background: rgba(157,78,221,.08);
    font-size: .74rem;
    font-weight: 800;
}

.admin-queue-tabs {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}
.admin-queue-tabs a {
    padding: 9px 13px;
    border: 1px solid rgba(215,170,85,.25);
    border-radius: 6px;
    color: var(--muted);
    background: rgba(9,12,18,.42);
    text-decoration: none;
    font-size: .76rem;
    font-weight: 800;
    text-transform: uppercase;
}
.admin-queue-tabs a:hover,
.admin-queue-tabs a.is-active {
    color: #fff;
    border-color: rgba(199,125,255,.5);
    background: linear-gradient(145deg, #5d217b, #341242);
}

.admin-message-list__header--triage,
.admin-message-row--triage {
    grid-template-columns: 92px 94px 1.15fr .85fr 1fr 1.55fr 118px;
}

.admin-urgency {
    display: inline-flex;
    justify-content: center;
    min-width: 78px;
    padding: 5px 9px;
    border: 1px solid rgba(170,163,160,.28);
    border-radius: 999px;
    color: #c9c2bd;
    background: rgba(170,163,160,.06);
    font-size: .68rem;
    font-weight: 900;
    text-transform: uppercase;
    letter-spacing: .04em;
}
.admin-urgency--undefined { color: #aaa3a0; }
.admin-urgency--low { color: #b7dca5; border-color: rgba(134,223,88,.25); background: rgba(134,223,88,.06); }
.admin-urgency--medium { color: #f1d08a; border-color: rgba(215,170,85,.34); background: rgba(215,170,85,.08); }
.admin-urgency--high { color: #ffb180; border-color: rgba(255,177,128,.35); background: rgba(255,177,128,.08); }
.admin-urgency--critical { color: #ff9b9b; border-color: rgba(255,140,140,.45); background: rgba(255,140,140,.1); }
.admin-owner-name { color: #d9d0c9; overflow-wrap: anywhere; }
.admin-triage-badges { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 7px; }

.admin-owner-card form { margin: 0; }
.admin-owner-current {
    display: grid;
    gap: 2px;
    margin: 0;
}
.admin-owner-current span { color: var(--muted); font-size: .72rem; text-transform: uppercase; }
.admin-owner-current strong { color: #eadcc3; }
.admin-owner-reassign {
    display: grid;
    gap: 8px;
    margin-top: 7px !important;
    padding-top: 12px;
    border-top: 1px solid rgba(215,170,85,.15);
}
.admin-owner-reassign label {
    display: grid;
    gap: 5px;
    color: #d9d0c9;
    font-size: .76rem;
    font-weight: 800;
}

.admin-users-list {
    display: grid;
    gap: 14px;
    overflow: visible;
}
.admin-user-card { overflow: hidden; }
.admin-user-card__top {
    display: grid;
    grid-template-columns: minmax(0,1.5fr) 220px auto;
    gap: 16px;
    align-items: end;
    padding: 18px 20px;
}
.admin-user-card__top label {
    display: grid;
    gap: 5px;
    color: #d9d0c9;
    font-size: .76rem;
    font-weight: 800;
}
.admin-user-identity {
    display: grid;
    gap: 2px;
    min-width: 0;
}
.admin-user-identity strong { color: #eee5dc; }
.admin-user-identity small { color: var(--muted); }
.admin-user-identity code { color: #c8b7d4; font-size: .76rem; overflow-wrap: anywhere; }
.admin-user-queues {
    display: grid;
    grid-template-columns: minmax(210px,.8fr) minmax(0,1.8fr) auto;
    gap: 16px;
    align-items: center;
    padding: 16px 20px 18px;
    border-top: 1px solid rgba(215,170,85,.14);
    background: rgba(9,12,18,.22);
}
.admin-user-queues h3 { margin: 0 0 3px; font-size: 1rem; }
.admin-user-queues p { margin: 0; font-size: .76rem; }
.admin-category-checklist {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
}
.admin-category-checklist label {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 9px;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 6px;
    color: #d8d0ca;
    background: rgba(9,12,18,.4);
    cursor: pointer;
    font-size: .74rem;
}
.admin-category-checklist input {
    width: auto;
    margin: 0;
    accent-color: var(--purple);
}

@media (max-width: 1150px) {
    .admin-message-list__header--triage { display: none; }
    .admin-message-row--triage { grid-template-columns: 92px 94px minmax(0,1fr); }
    .admin-message-row--triage > span:nth-child(n+4) { grid-column: 3; }
}

@media (max-width: 850px) {
    .admin-user-card__top,
    .admin-user-queues { grid-template-columns: 1fr; align-items: stretch; }
    .admin-user-card__top form:last-child { justify-self: start; }
}

@media (max-width: 620px) {
    .admin-message-row--triage { grid-template-columns: 1fr; }
    .admin-message-row--triage > span { grid-column: 1 !important; }
    .admin-triage-badges { justify-content: flex-start; }
}

/* Requests queue filters */
.admin-request-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    min-width: 0;
}
.admin-active-filters {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 7px;
    min-width: 0;
}
.admin-active-filter {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    max-width: 100%;
    padding: 6px 9px;
    border: 1px solid rgba(215,170,85,.22);
    border-radius: 999px;
    color: #d8d0ca;
    background: rgba(9,12,18,.42);
    font-size: .73rem;
    overflow-wrap: anywhere;
}
.admin-active-filter strong { color: var(--gold-light); }
.admin-request-toolbar__actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    flex: 0 0 auto;
}
.admin-request-toolbar__actions .admin-result-count { margin-left: 0; white-space: nowrap; }
.admin-filter-toggle.is-active {
    color: #fff;
    border-color: rgba(199,125,255,.5);
    background: linear-gradient(145deg, #5d217b, #341242);
}

.admin-filter-panel--collapsible[hidden] { display: none !important; }
.admin-filter-grid--requests {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    align-items: end;
}
.admin-filter-field {
    display: grid;
    gap: 6px;
    min-width: 0;
}
.admin-filter-field__label {
    color: #d9d0c9;
    font-size: .76rem;
    font-weight: 800;
}
.admin-filter-field select,
.admin-filter-text,
.admin-multiselect summary {
    width: 100%;
    min-height: 42px;
    box-sizing: border-box;
}
.admin-filter-field select,
.admin-filter-text {
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 6px;
    color: #e8dfd7;
    background: rgba(9,12,18,.7);
}
.admin-filter-text::placeholder { color: #9f9792; opacity: 1; }

.admin-multiselect { position: relative; min-width: 0; }
.admin-multiselect summary {
    display: flex;
    align-items: center;
    padding: 9px 34px 9px 12px;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 6px;
    color: #e8dfd7;
    background: rgba(9,12,18,.7);
    cursor: pointer;
    font-size: .82rem;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    list-style: none;
    position: relative;
}
.admin-multiselect summary::-webkit-details-marker { display: none; }
.admin-multiselect summary::after {
    content: "▾";
    position: absolute;
    right: 12px;
    color: var(--gold);
    font-size: .72rem;
}
.admin-multiselect[open] summary {
    border-color: rgba(199,125,255,.52);
    box-shadow: 0 0 0 1px rgba(157,78,221,.15);
}
.admin-multiselect__menu {
    position: absolute;
    z-index: 30;
    top: calc(100% + 6px);
    left: 0;
    right: 0;
    display: grid;
    gap: 3px;
    padding: 7px;
    border: 1px solid rgba(215,170,85,.28);
    border-radius: 7px;
    background: #111219;
    box-shadow: 0 12px 28px rgba(0,0,0,.42);
}
.admin-multiselect__menu--scroll { max-height: 250px; overflow-y: auto; }
.admin-multiselect__menu label {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 7px 8px;
    border-radius: 5px;
    color: #d8d0ca;
    cursor: pointer;
    font-size: .78rem;
    font-weight: 700;
}
.admin-multiselect__menu label:hover { background: rgba(157,78,221,.12); }
.admin-multiselect__menu input {
    width: auto;
    margin: 0;
    accent-color: var(--purple);
}
.admin-multiselect__empty {
    padding: 8px;
    color: var(--muted);
    font-size: .76rem;
}
.admin-filter-actions--grouped {
    justify-content: flex-start;
    margin-top: 16px;
}

@media (max-width: 950px) {
    .admin-filter-grid--requests { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

@media (max-width: 700px) {
    .admin-request-toolbar { align-items: flex-start; flex-direction: column; }
    .admin-request-toolbar__actions { width: 100%; justify-content: space-between; }
}

@media (max-width: 620px) {
    .admin-filter-grid--requests { grid-template-columns: 1fr; }
    .admin-filter-panel--collapsible { padding: 14px; }
    .admin-filter-actions--grouped { flex-wrap: nowrap; }
    .admin-filter-actions--grouped .button { flex: 1; justify-content: center; }
    .admin-multiselect__menu {
        position: static;
        margin-top: 6px;
        box-shadow: none;
    }
    .admin-active-filter { border-radius: 7px; }
}

/* Request detail: compact controls + collapsible activity */
.admin-message-detail-grid {
    grid-template-columns: minmax(0, 1fr) 260px;
    gap: 14px;
}
.admin-message-main {
    display: grid;
    gap: 14px;
    min-width: 0;
}
.admin-message-actions {
    display: grid;
    gap: 10px;
    position: sticky;
    top: 14px;
}
.admin-action-card {
    display: grid;
    gap: 10px;
    padding: 14px;
}
.admin-action-card__heading {
    display: grid;
    gap: 1px;
}
.admin-action-card__heading .eyebrow { margin: 0; }
.admin-action-card__heading h3 { margin: 0; }
.admin-triage-card { gap: 9px; }
.admin-compact-control {
    display: grid;
    gap: 4px;
    color: #d9d0c9;
    font-size: .69rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .045em;
}
.admin-compact-control select,
.admin-compact-control input {
    min-width: 0;
    width: 100%;
    padding: 7px 9px;
    font-size: .78rem;
    text-transform: none;
    letter-spacing: normal;
}
.admin-compact-control select.is-saving,
.admin-compact-control input.is-saving { opacity: .65; }
.admin-control-help {
    margin: 0;
    color: var(--muted);
    font-size: .66rem;
    line-height: 1.4;
}
.admin-back-button {
    width: 100%;
    justify-content: center;
    box-sizing: border-box;
}

/* Compact label/tag editor */
.admin-label-editor-card { overflow: visible; }
.admin-tag-editor { position: relative; min-width: 0; }
.admin-tag-editor__field {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 5px;
    min-height: 40px;
    padding: 5px 6px;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 7px;
    background: rgba(9,12,18,.62);
    cursor: text;
}
.admin-tag-editor__field:focus-within {
    border-color: rgba(199,125,255,.5);
    box-shadow: 0 0 0 1px rgba(157,78,221,.13);
}
.admin-tag-chip {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    max-width: 100%;
    padding: 4px 7px;
    border: 1px solid rgba(199,125,255,.34);
    border-radius: 999px;
    color: #dfc7ef;
    background: rgba(157,78,221,.10);
    cursor: pointer;
    font: inherit;
    font-size: .68rem;
    font-weight: 800;
    line-height: 1.2;
}
.admin-tag-chip span:first-child {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.admin-tag-chip span:last-child {
    flex: 0 0 auto;
    color: #bb9ecb;
    font-size: .62rem;
}
.admin-tag-chip:hover {
    border-color: rgba(241,132,132,.44);
    color: #f0cccc;
    background: rgba(186,67,67,.09);
}
.admin-tag-chip:disabled { opacity: .55; cursor: wait; }
.admin-tag-editor__field input {
    flex: 1 1 78px;
    width: auto !important;
    min-width: 78px;
    padding: 5px 4px !important;
    border: 0 !important;
    outline: 0 !important;
    box-shadow: none !important;
    color: #e8dfd7;
    background: transparent !important;
    font-size: .74rem;
}
.admin-tag-editor__field input::placeholder { color: #8f8781; opacity: 1; }
.admin-tag-suggestions {
    position: absolute;
    z-index: 20;
    top: calc(100% + 5px);
    left: 0;
    right: 0;
    display: grid;
    overflow: hidden;
    border: 1px solid rgba(215,170,85,.22);
    border-radius: 7px;
    background: #111219;
    box-shadow: 0 10px 24px rgba(0,0,0,.38);
}
.admin-tag-suggestions[hidden] { display: none; }
.admin-tag-suggestions button {
    padding: 8px 10px;
    border: 0;
    border-bottom: 1px solid rgba(215,170,85,.1);
    color: #ddd3cc;
    background: transparent;
    cursor: pointer;
    text-align: left;
    font: inherit;
    font-size: .72rem;
}
.admin-tag-suggestions button:last-child { border-bottom: 0; }
.admin-tag-suggestions button:hover,
.admin-tag-suggestions button:focus { background: rgba(157,78,221,.12); outline: 0; }

/* Shared collapsible activity panels */
.admin-activity-section {
    display: block;
    padding: 0;
    overflow: hidden;
}
.admin-activity-section__summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    padding: 17px 20px;
    cursor: pointer;
    list-style: none;
    user-select: none;
}
.admin-activity-section__summary::-webkit-details-marker { display: none; }
.admin-activity-section__summary::marker { display: none; content: ''; }
.admin-activity-section__summary:hover { background: rgba(157,78,221,.045); }
.admin-activity-section__summary > div:first-child {
    display: grid;
    gap: 1px;
    min-width: 0;
}
.admin-activity-section__summary .eyebrow { margin: 0; }
.admin-activity-section__summary h2 { margin: 0; font-size: 1.08rem; }
.admin-activity-section__summary-meta {
    display: flex;
    flex: 0 0 auto;
    align-items: center;
    gap: 8px;
}
.admin-activity-count {
    padding: 5px 9px;
    border: 1px solid rgba(215,170,85,.22);
    border-radius: 999px;
    color: #d8d0ca;
    background: rgba(9,12,18,.42);
    font-size: .68rem;
    font-weight: 800;
}
.admin-activity-chevron {
    display: inline-grid;
    width: 25px;
    height: 25px;
    place-items: center;
    color: var(--gold-light);
    transform: rotate(0deg);
    transition: transform .16s ease;
    font-size: 1rem;
    line-height: 1;
}
.admin-activity-section[open] .admin-activity-chevron { transform: rotate(180deg); }
.admin-activity-section__content {
    display: grid;
    gap: 14px;
    padding: 18px 20px 20px;
    border-top: 1px solid rgba(215,170,85,.14);
}

/* Customer communication */
.admin-reply-composer,
.admin-note-composer {
    display: grid;
    gap: 12px;
    padding: 15px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 8px;
    background: rgba(9,12,18,.36);
}
.admin-reply-composer textarea,
.admin-note-composer textarea {
    width: 100%;
    min-height: 105px;
    resize: vertical;
    box-sizing: border-box;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 7px;
    color: #e8dfd7;
    background: rgba(9,12,18,.7);
}
.admin-reply-composer textarea::placeholder,
.admin-note-composer textarea::placeholder { color: #9f9792; opacity: 1; }
.admin-reply-composer textarea:focus,
.admin-note-composer textarea:focus {
    border-color: rgba(199,125,255,.52);
    outline: none;
    box-shadow: 0 0 0 1px rgba(157,78,221,.15);
}
.admin-reply-composer__footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.admin-reply-composer__footer > span {
    color: var(--muted);
    font-size: .69rem;
    line-height: 1.4;
}
.admin-reply-history,
.admin-note-history { display: grid; gap: 9px; }
.admin-reply-entry,
.admin-note-entry {
    display: grid;
    gap: 9px;
    padding: 13px 14px;
    border: 1px solid rgba(215,170,85,.16);
    border-radius: 7px;
    background: rgba(9,12,18,.3);
}
.admin-note-entry {
    border-left: 3px solid rgba(215, 170, 85, 1);
}

.admin-reply-entry--customer {
    border-color: rgba(199,125,255,.25);
    background: rgba(157,78,221,.055);
}
.admin-reply-entry__header {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 7px 12px;
}
.admin-reply-entry__header > div {
    display: flex;
    align-items: baseline;
    flex-wrap: wrap;
    gap: 6px;
}
.admin-reply-entry__header strong,
.admin-note-entry__header strong { color: #eee5dc; font-size: .82rem; }
.admin-reply-entry__header span {
    padding: 3px 6px;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 999px;
    color: var(--gold-light);
    font-size: .62rem;
    font-weight: 800;
}
.admin-reply-entry__header time,
.admin-note-entry__header time { color: var(--muted); font-size: .68rem; }
.admin-reply-body,
.admin-note-body {
    color: #d9d0c9;
    font-size: .8rem;
    line-height: 1.5;
    overflow-wrap: anywhere;
}
.admin-activity-empty {
    display: grid;
    gap: 3px;
    padding: 16px;
    border: 1px dashed rgba(215,170,85,.18);
    border-radius: 7px;
    text-align: center;
}
.admin-activity-empty strong { color: #d9d0c9; }
.admin-activity-empty span { color: var(--muted); font-size: .74rem; }

/* Internal activity */
.admin-note-composer__top {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 10px;
}
.admin-note-composer__top h3 { margin: 0; }
.admin-note-composer__top span { color: var(--muted); font-size: .69rem; }
.admin-action-type-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 7px;
}
.admin-action-type-option {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    padding: 8px 9px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 6px;
    color: #d8d0ca;
    background: rgba(17,18,24,.58);
    cursor: pointer;
    font-size: .74rem;
    font-weight: 700;
}
.admin-action-type-option:hover {
    border-color: rgba(199,125,255,.38);
    background: rgba(157,78,221,.08);
}
.admin-action-type-option input {
    flex: 0 0 auto;
    width: auto;
    margin: 0;
    accent-color: var(--purple);
}
.admin-note-composer__actions { display: flex; justify-content: flex-end; }
.admin-note-entry__header > div {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    justify-content: space-between;
    gap: 7px 12px;
}
.admin-note-actions { display: flex; flex-wrap: wrap; gap: 5px; }
.admin-note-actions span {
    padding: 4px 7px;
    border: 1px solid rgba(199,125,255,.32);
    border-radius: 999px;
    color: #dfc7ef;
    background: rgba(157,78,221,.08);
    font-size: .65rem;
    font-weight: 800;
}

/* Autosave toast */
.admin-save-toast {
    position: fixed;
    z-index: 1000;
    right: 22px;
    bottom: 22px;
    max-width: min(340px, calc(100vw - 32px));
    padding: 10px 14px;
    border: 1px solid rgba(134,223,88,.34);
    border-radius: 7px;
    color: #dff5d4;
    background: rgba(24,43,25,.96);
    box-shadow: 0 12px 30px rgba(0,0,0,.36);
    opacity: 0;
    pointer-events: none;
    transform: translateY(8px);
    transition: opacity .15s ease, transform .15s ease;
    font-size: .76rem;
    font-weight: 800;
}
.admin-save-toast.is-visible { opacity: 1; transform: translateY(0); }
.admin-save-toast.is-error {
    border-color: rgba(241,132,132,.4);
    color: #ffd5d5;
    background: rgba(63,24,24,.97);
}

@media (max-width: 950px) {
    .admin-message-detail-grid { grid-template-columns: 1fr; }
    .admin-message-actions {
        position: static;
        grid-template-columns: 1fr;
    }
    .admin-triage-card {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        column-gap: 10px;
    }
    .admin-triage-card .admin-action-card__heading { grid-column: 1 / -1; }
    .admin-back-button { grid-column: 1 / -1; }
}

@media (max-width: 700px) {
    .admin-message-actions { grid-template-columns: 1fr; }
    .admin-back-button { grid-column: auto; }
    .admin-action-type-grid { grid-template-columns: 1fr; }
}

@media (max-width: 620px) {
    .admin-triage-card { grid-template-columns: 1fr; }
    .admin-triage-card .admin-action-card__heading { grid-column: auto; }
    .admin-activity-section__summary { padding: 14px; }
    .admin-activity-section__summary h2 { font-size: 1rem; }
    .admin-activity-section__content { padding: 14px; }
    .admin-reply-composer,
    .admin-note-composer { padding: 12px; }
    .admin-reply-composer__footer,
    .admin-note-composer__top { align-items: flex-start; flex-direction: column; }
    .admin-reply-composer__footer .button,
    .admin-note-composer__actions .button { width: 100%; justify-content: center; }
    .admin-note-composer__actions { width: 100%; }
    .admin-reply-entry__header,
    .admin-note-entry__header > div { align-items: flex-start; flex-direction: column; }
    .admin-activity-count { display: none; }
    .admin-save-toast { right: 16px; bottom: 16px; }
}


/* Request detail refinement: quieter workspace + compact action picklist */
.admin-detail-heading--request {
    align-items: flex-start;
}
.admin-request-identity {
    display: grid;
    gap: 5px;
    min-width: 0;
}
.admin-request-identity .eyebrow { margin: 0; }
.admin-request-adventurer-line {
    display: flex;
    flex-wrap: wrap;
    align-items: baseline;
    gap: 8px;
    min-width: 0;
}
.admin-request-adventurer {
    margin: 0;
    line-height: 1.15;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.08rem;
}
.admin-request-submitter {
    margin: 0;
    color: #ded5ce;
    font-family: inherit;
    font-size: 1rem;
    font-weight: 400;
    line-height: 1.5;
    overflow-wrap: anywhere;
}
.admin-request-submitter a { color: inherit; }
.admin-request-submitter a:hover { color: var(--gold-light); }
.admin-detail-status-stack {
    display: grid;
    justify-items: end;
    gap: 6px;
    flex: 0 0 auto;
    text-align: right;
}
.admin-request-received,
.admin-request-resolved {
    color: var(--muted);
    font-size: .68rem;
    line-height: 1.35;
}

/* Keep form controls bordered, but remove redundant nested containers. */
.admin-reply-composer,
.admin-note-composer {
    gap: 11px;
    padding: 0;
    border: 0;
    border-radius: 0;
    background: transparent;
}
.admin-reply-composer textarea,
.admin-note-composer textarea { min-height: 96px; }

/* Compact action picklist */
.admin-action-field {
    display: grid;
    gap: 5px;
}
.admin-action-field__label {
    color: #d9d0c9;
    font-size: .69rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .045em;
}
.admin-action-field__label small {
    margin-left: 5px;
    color: var(--muted);
    font-size: .62rem;
    font-weight: 600;
    text-transform: none;
    letter-spacing: normal;
}
.admin-action-picklist {
    position: relative;
    min-width: 0;
}
.admin-action-picklist > summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    min-height: 38px;
    box-sizing: border-box;
    padding: 7px 9px;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 7px;
    color: #bdb5ae;
    background: rgba(9,12,18,.62);
    cursor: pointer;
    list-style: none;
    font-size: .76rem;
    line-height: 1.35;
}
.admin-action-picklist > summary::-webkit-details-marker { display: none; }
.admin-action-picklist > summary::marker { display: none; content: ''; }
.admin-action-picklist.has-selection > summary { color: #e2d8d0; }
.admin-action-picklist[open] > summary {
    border-color: rgba(199,125,255,.48);
    box-shadow: 0 0 0 1px rgba(157,78,221,.12);
}
#support-action-picklist-summary {
    min-width: 0;
    overflow-wrap: anywhere;
}
.admin-action-picklist__chevron {
    flex: 0 0 auto;
    color: var(--gold-light);
    transition: transform .15s ease;
}
.admin-action-picklist[open] .admin-action-picklist__chevron { transform: rotate(180deg); }
.admin-action-picklist__menu {
    position: absolute;
    z-index: 25;
    top: calc(100% + 5px);
    left: 0;
    right: 0;
    display: grid;
    max-height: 230px;
    overflow-y: auto;
    padding: 5px;
    border: 1px solid rgba(215,170,85,.22);
    border-radius: 7px;
    background: #111219;
    box-shadow: 0 12px 28px rgba(0,0,0,.4);
}
.admin-action-picklist__option {
    display: flex;
    align-items: center;
    gap: 8px;
    min-width: 0;
    padding: 7px 8px;
    border-radius: 5px;
    color: #d8d0ca;
    cursor: pointer;
    font-size: .73rem;
    font-weight: 700;
}
.admin-action-picklist__option:hover { background: rgba(157,78,221,.09); }
.admin-action-picklist__option input {
    flex: 0 0 auto;
    width: auto;
    margin: 0;
    accent-color: var(--purple);
}

/* Tighter right-side workspace. */
.admin-message-actions { gap: 8px; }
.admin-action-card {
    gap: 8px;
    padding: 12px;
}
.admin-triage-card { gap: 7px; }
.admin-compact-control { gap: 3px; }
.admin-compact-control select,
.admin-compact-control input { padding-block: 6px; }
.admin-tag-editor__field { min-height: 36px; }
.admin-control-help { font-size: .62rem; }

/* Administrator-only destructive action; intentionally not another panel. */
.admin-delete-request {
    display: flex;
    justify-content: flex-end;
    margin: 2px 0 0;
}
.admin-delete-request .button { width: 100%; justify-content: center; }
.button--danger {
    border-color: rgba(241,132,132,.34);
    color: #f0b7b7;
    background: rgba(126,37,37,.11);
}
.button--danger:hover {
    border-color: rgba(241,132,132,.55);
    color: #ffd0d0;
    background: rgba(150,42,42,.18);
}

@media (max-width: 700px) {
    .admin-detail-heading--request {
        align-items: flex-start;
        flex-direction: column;
    }
    .admin-detail-status-stack {
        width: 100%;
        justify-items: start;
        text-align: left;
    }
    .admin-action-picklist__menu {
        position: static;
        margin-top: 5px;
        box-shadow: none;
    }
}

/* Request detail polish: simplified hero, quieter triage labels, consistent request identity */
.admin-request-hero-times {
    display: grid;
    gap: 1px;
    margin-top: 6px;
}
.admin-request-hero-times p {
    margin: 0;
}
.admin-request-hero-resolved {
    color: #aaa29c;
    font-size: .78rem;
}
.admin-compact-control > span {
    color: #aaa39d;
}



/* Request queue table refinement */
.admin-request-table {
    overflow-x: auto;
    overscroll-behavior-inline: contain;
    -webkit-overflow-scrolling: touch;
}
.admin-request-table .admin-message-list__header--triage,
.admin-request-table .admin-message-row--triage {
    grid-template-columns: 68px 104px 104px minmax(130px, 1fr) minmax(145px, 1.15fr) minmax(135px, 1fr) 142px 142px !important;
    min-width: 1080px;
    gap: 12px;
}
.admin-request-table .admin-message-list__header--triage {
    display: grid !important;
}
.admin-request-table .admin-message-row--triage > span {
    grid-column: auto !important;
    min-width: 0;
}
.admin-request-id {
    color: var(--gold-light);
    font-weight: 800;
    font-variant-numeric: tabular-nums;
}
.admin-request-table__text,
.admin-request-table__name,
.admin-request-table .admin-owner-name {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.admin-request-table__name {
    color: #eee5dc;
    font-weight: 800;
}
.admin-request-table .admin-message-date {
    line-height: 1.25;
    font-variant-numeric: tabular-nums;
}
.admin-table-empty {
    color: var(--muted);
}

/* Triage labels should recede behind their selected values. */
.admin-compact-control > span {
    font-weight: 400;
}
.admin-compact-control select,
.admin-compact-control input {
    font-weight: 800;
}

/* Team note images + role badges */
.admin-note-author {
    display: inline-flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 6px;
    min-width: 0;
}
.admin-team-role-badge {
    display: inline-flex;
    align-items: center;
    min-height: 18px;
    padding: 2px 6px;
    border: 1px solid rgba(215,170,85,.22);
    border-radius: 999px;
    color: var(--gold-light);
    background: rgba(215,170,85,.06);
    font-size: .59rem;
    font-weight: 800;
    line-height: 1;
    letter-spacing: .02em;
}
.admin-team-role-badge--admin {
    border-color: rgba(215,170,85,.35);
    color: #f0cd84;
    background: rgba(215,170,85,.09);
}
.admin-team-role-badge--mod {
    border-color: rgba(199,125,255,.32);
    color: #dfc7ef;
    background: rgba(157,78,221,.08);
}
.admin-team-role-badge--helper {
    border-color: rgba(111,203,159,.28);
    color: #bde7cf;
    background: rgba(55,139,94,.08);
}

.admin-note-composer__actions {
    align-items: center;
    justify-content: space-between;
    gap: 10px;
}
.admin-note-image-control {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
    min-width: 0;
}
.admin-note-image-picker {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 32px;
    padding: 6px 10px;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 6px;
    color: #e3d8cf;
    background: rgba(9,12,18,.62);
    cursor: pointer;
    font-size: .7rem;
    font-weight: 800;
    line-height: 1;
}
.admin-note-image-picker:hover {
    border-color: rgba(199,125,255,.45);
    background: rgba(157,78,221,.08);
}
.admin-note-image-input {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}
.admin-note-image-status {
    color: var(--muted);
    font-size: .65rem;
    line-height: 1.35;
}
.admin-note-image-status.is-error { color: #efadad; }

.admin-note-image-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(92px, 1fr));
    gap: 7px;
    max-width: 640px;
}
.admin-note-image {
    position: relative;
    display: block;
    overflow: hidden;
    aspect-ratio: 4 / 3;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 6px;
    background: rgba(4,6,10,.5);
}
.admin-note-image:hover { border-color: rgba(199,125,255,.42); }
.admin-note-image img {
    display: block;
    width: 100%;
    height: 100%;
    object-fit: cover;
}
.admin-note-image--purged {
    display: grid;
    place-items: center;
    color: var(--muted);
    font-size: .64rem;
    text-align: center;
}

@media (max-width: 620px) {
    .admin-note-composer__actions {
        align-items: stretch;
        flex-direction: column;
    }
    .admin-note-image-control {
        align-items: flex-start;
        flex-direction: column;
    }
    .admin-note-image-picker,
    .admin-note-composer__actions .button {
        width: 100%;
        box-sizing: border-box;
    }
    .admin-note-image-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        max-width: none;
    }
}


/* Team Notes / Request body polish */
.admin-message-body {
    padding: 0;
    border: 0;
    border-radius: 0;
    background: transparent;
}
.admin-note-actions--footer {
    margin-top: 2px;
}

/* Customer portal access controls */
.admin-customer-portal-access {
    display: grid;
    gap: 10px;
    padding: 0;
    border: 0;
    background: transparent;
}
.admin-customer-portal-access__heading {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
}
.admin-customer-portal-access__heading > div {
    display: grid;
    gap: 3px;
}
.admin-customer-portal-access__heading strong {
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: .84rem;
}
.admin-customer-portal-access__heading span:not(.admin-customer-portal-state) {
    color: var(--muted);
    font-size: .7rem;
    line-height: 1.4;
}
.admin-customer-portal-state {
    flex: 0 0 auto;
    padding: 3px 7px;
    border: 1px solid rgba(94, 205, 142, .28);
    border-radius: 999px;
    color: #a6e6bd;
    background: rgba(94, 205, 142, .08);
    font-size: .62rem;
    font-weight: 800;
}
.admin-customer-portal-state--muted {
    border-color: rgba(180, 180, 180, .2);
    color: var(--muted);
    background: rgba(180, 180, 180, .045);
}
.admin-customer-portal-state--error {
    border-color: rgba(230, 96, 96, .28);
    color: #f2adad;
    background: rgba(230, 96, 96, .06);
}
.admin-customer-portal-link {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 8px;
}
.admin-customer-portal-link input {
    min-width: 0;
    font-size: .72rem;
}
.admin-customer-portal-actions {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-start;
    gap: 7px;
}
.admin-customer-portal-actions form,
.admin-customer-portal-enable { margin: 0; }

/* Customer-facing support request portal */
.support-customer-hero {
    padding-bottom: 20px;
}
.support-customer-hero__meta {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px 14px;
    margin-top: 10px;
    color: var(--muted);
    font-size: .78rem;
}
.support-customer-shell {
    padding-bottom: 54px;
}
.support-customer-grid {
    display: grid;
    gap: 16px;
    max-width: 980px;
    margin: 0 auto;
}
.support-customer-card {
    display: grid;
    gap: 17px;
    padding: 22px;
}
.support-customer-card--centered {
    max-width: 680px;
    margin: 0 auto;
    justify-items: start;
}
.support-customer-card__heading {
    display: grid;
    gap: 4px;
}
.support-customer-card__heading h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.08rem;
    line-height: 1.15;
}
.support-customer-card__heading--conversation {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 12px;
}
.support-customer-reply-count {
    color: var(--muted);
    font-size: .7rem;
}
.support-customer-adventurer {
    margin: 0;
    color: #d9d0c9;
    font-size: .82rem;
    line-height: 1.5;
}
.support-customer-adventurer strong { color: var(--gold-light); }
.support-customer-message {
    color: #d9d0c9;
    font-size: .88rem;
    line-height: 1.65;
    overflow-wrap: anywhere;
}
.support-customer-conversation {
    display: grid;
    gap: 9px;
}
.support-customer-reply {
    display: grid;
    gap: 8px;
    padding: 13px 14px;
    border: 1px solid rgba(215, 170, 85, .16);
    border-left: 3px solid rgba(215, 170, 85, .78);
    border-radius: 7px;
    background: rgba(9, 12, 18, .3);
}
.support-customer-reply--customer {
    border-left-color: rgba(199, 125, 255, .9);
}
.support-customer-reply header {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 10px;
}
.support-customer-reply header strong {
    color: #eee5dc;
    font-size: .8rem;
}
.support-customer-reply time {
    color: var(--muted);
    font-size: .68rem;
}
.support-customer-reply__message {
    color: #d9d0c9;
    font-size: .82rem;
    line-height: 1.55;
    overflow-wrap: anywhere;
}
.support-customer-empty {
    display: grid;
    gap: 4px;
    padding: 16px 0;
    color: var(--muted);
    text-align: center;
}
.support-customer-empty strong { color: #ded5cc; }
.support-customer-reply-form {
    display: grid;
    gap: 9px;
    padding-top: 14px;
    border-top: 1px solid rgba(215, 170, 85, .12);
}
.support-customer-reply-form > label {
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: .86rem;
}
.support-customer-reply-form textarea {
    width: 100%;
    resize: vertical;
}
.support-customer-reply-form__footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
}
.support-customer-reply-form__footer span {
    color: var(--muted);
    font-size: .7rem;
    line-height: 1.4;
}
.support-customer-notice {
    max-width: 980px;
    margin: 0 auto 14px;
    padding: 10px 12px;
    border: 1px solid rgba(215, 170, 85, .18);
    border-radius: 7px;
    font-size: .78rem;
}
.support-customer-notice--success {
    border-color: rgba(94, 205, 142, .26);
    color: #afe9c3;
    background: rgba(94, 205, 142, .055);
}
.support-customer-notice--error {
    border-color: rgba(230, 96, 96, .28);
    color: #f0b1b1;
    background: rgba(230, 96, 96, .05);
}

@media (max-width: 700px) {
    .admin-customer-portal-access__heading,
    .support-customer-reply header,
    .support-customer-reply-form__footer {
        align-items: flex-start;
        flex-direction: column;
    }
    .admin-customer-portal-link {
        grid-template-columns: 1fr;
    }
    .admin-customer-portal-link .button,
    .support-customer-reply-form__footer .button {
        width: 100%;
        justify-content: center;
    }
    .support-customer-card {
        padding: 17px;
    }
    .support-customer-card__heading--conversation {
        grid-template-columns: 1fr;
        align-items: start;
    }
}


/* Customer portal reply image + original request refinements */
.support-customer-original__heading {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: start;
    gap: 12px;
}
.support-customer-original__heading .eyebrow { margin: 0; }
.support-customer-original__dates {
    display: grid;
    justify-items: end;
    gap: 2px;
    margin-top: 2px;
    color: var(--muted);
    font-size: .68rem;
    line-height: 1.4;
    text-align: right;
}
.support-customer-image-control {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
    min-width: 0;
}
.support-customer-image-picker {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 34px;
    padding: 7px 11px;
    border: 1px solid rgba(215,170,85,.24);
    border-radius: 6px;
    color: #e3d8cf;
    background: rgba(9,12,18,.62);
    cursor: pointer;
    font-size: .7rem;
    font-weight: 800;
    line-height: 1;
}
.support-customer-image-picker:hover {
    border-color: rgba(199,125,255,.45);
    background: rgba(157,78,221,.08);
}
.support-customer-image-input {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0, 0, 0, 0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}
.support-customer-image-status {
    color: var(--muted);
    font-size: .66rem;
    line-height: 1.35;
}
.support-customer-image-status.is-error { color: #efadad; }

.support-customer-reply-images,
.admin-reply-image-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(92px, 1fr));
    gap: 7px;
    max-width: 640px;
}
.support-customer-reply-image,
.admin-reply-image {
    position: relative;
    display: block;
    overflow: hidden;
    aspect-ratio: 4 / 3;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 6px;
    background: rgba(4,6,10,.5);
}
.support-customer-reply-image:hover,
.admin-reply-image:hover { border-color: rgba(199,125,255,.42); }
.support-customer-reply-image img,
.admin-reply-image img {
    display: block;
    width: 100%;
    height: 100%;
    object-fit: cover;
}
.support-customer-reply-image--purged,
.admin-reply-image--purged {
    display: grid;
    place-items: center;
    color: var(--muted);
    font-size: .64rem;
    text-align: center;
}

.support-customer-toast {
    position: fixed;
    z-index: 1000;
    right: 22px;
    bottom: 22px;
    max-width: min(360px, calc(100vw - 32px));
    padding: 10px 14px;
    border: 1px solid rgba(134,223,88,.34);
    border-radius: 7px;
    color: #dff5d4;
    background: rgba(24,43,25,.96);
    box-shadow: 0 12px 30px rgba(0,0,0,.36);
    opacity: 0;
    pointer-events: none;
    transform: translateY(8px);
    transition: opacity .15s ease, transform .15s ease;
    font-size: .76rem;
    font-weight: 800;
}
.support-customer-toast.is-visible {
    opacity: 1;
    transform: translateY(0);
}
.support-customer-toast.is-error {
    border-color: rgba(241,132,132,.4);
    color: #ffd5d5;
    background: rgba(63,24,24,.97);
}

@media (max-width: 620px) {
    .support-customer-original__heading {
        grid-template-columns: minmax(0, 1fr) auto;
    }
    .support-customer-image-control {
        align-items: flex-start;
        flex-direction: column;
    }
    .support-customer-image-picker {
        width: 100%;
        box-sizing: border-box;
    }
    .support-customer-reply-images,
    .admin-reply-image-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        max-width: none;
    }
    .support-customer-toast {
        right: 16px;
        bottom: 16px;
    }
}

/* Admin Email - read-only mailbox viewer */
.admin-email-layout {
    display: grid;
    grid-template-columns: 220px minmax(0, 1fr);
    gap: 16px;
    align-items: start;
    min-width: 0;
}
.admin-email-sidebar {
    position: sticky;
    top: 18px;
    overflow: hidden;
    padding: 14px;
}
.admin-email-sidebar__heading {
    display: grid;
    gap: 4px;
    padding: 4px 6px 13px;
    border-bottom: 1px solid rgba(215,170,85,.14);
}
.admin-email-sidebar__heading .eyebrow { margin: 0; }
.admin-email-sidebar__heading strong {
    min-width: 0;
    color: #e6ddd5;
    font-size: .72rem;
    font-weight: 700;
    overflow-wrap: anywhere;
}
.admin-email-folders {
    display: grid;
    gap: 3px;
    padding-top: 9px;
}
.admin-email-folder {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    min-width: 0;
    padding: 9px 10px;
    border-radius: 6px;
    color: #cfc6bf;
    text-decoration: none;
    font-size: .76rem;
    font-weight: 700;
}
.admin-email-folder:hover,
.admin-email-folder.is-active {
    color: var(--gold-light);
    background: rgba(157,78,221,.11);
}
.admin-email-folder > span:first-child {
    min-width: 0;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.admin-email-folder__counts {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    flex: 0 0 auto;
}
.admin-email-folder__counts strong {
    display: inline-grid;
    min-width: 22px;
    min-height: 20px;
    place-items: center;
    padding: 2px 6px;
    border-radius: 999px;
    color: #15110c;
    background: var(--gold-light);
    font-size: .62rem;
    font-weight: 900;
}
.admin-email-folder__counts small {
    color: var(--muted);
    font-size: .62rem;
}
.admin-email-panel {
    min-width: 0;
    overflow: hidden;
}
.admin-email-toolbar {
    display: flex;
    align-items: end;
    justify-content: space-between;
    gap: 18px;
    padding: 18px 20px 14px;
    border-bottom: 1px solid rgba(215,170,85,.14);
}
.admin-email-toolbar .eyebrow { margin: 0 0 2px; }
.admin-email-toolbar h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.08rem;
    line-height: 1.15;
}
.admin-email-search {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 7px;
    width: min(100%, 520px);
}
.admin-email-search input[type="search"] {
    min-width: 180px;
    flex: 1 1 280px;
}
.admin-email-list-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    min-height: 38px;
    padding: 9px 20px;
    color: var(--muted);
    border-bottom: 1px solid rgba(215,170,85,.1);
    font-size: .68rem;
}
.admin-email-list-summary strong { color: #ded5cd; }
.admin-email-table-wrap {
    width: 100%;
    overflow-x: auto;
}
.admin-email-table {
    width: 100%;
    min-width: 720px;
    border-collapse: collapse;
    table-layout: fixed;
}
.admin-email-table th {
    padding: 10px 12px;
    color: var(--gold);
    border-bottom: 1px solid rgba(215,170,85,.16);
    text-align: left;
    font-size: .64rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .055em;
}
.admin-email-table td {
    padding: 0;
    border-bottom: 1px solid rgba(215,170,85,.09);
    vertical-align: middle;
}
.admin-email-table tbody tr:last-child td { border-bottom: 0; }
.admin-email-table tbody tr:hover { background: rgba(68,58,59,.18); }
.admin-email-table td a {
    display: block;
    min-width: 0;
    padding: 11px 12px;
    overflow: hidden;
    color: #d7cec6;
    text-decoration: none;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: .76rem;
}
.admin-email-table tr.is-unread td a {
    color: #f0e8e0;
    font-weight: 800;
}
.admin-email-table th:nth-child(2),
.admin-email-table td:nth-child(2) { width: 31%; }
.admin-email-table th:nth-child(3),
.admin-email-table td:nth-child(3) { width: auto; }
.admin-email-table th:nth-child(4),
.admin-email-table td:nth-child(4) { width: 165px; }
.admin-email-state-column {
    width: 34px !important;
    padding-inline: 8px !important;
    text-align: center !important;
}
.admin-email-read-dot {
    display: inline-block;
    width: 7px;
    height: 7px;
    border: 1px solid rgba(215,170,85,.28);
    border-radius: 999px;
    background: transparent;
}
.admin-email-table tr.is-unread .admin-email-read-dot {
    border-color: var(--gold-light);
    background: var(--gold-light);
    box-shadow: 0 0 8px rgba(215,170,85,.25);
}
.admin-email-empty {
    display: grid;
    gap: 4px;
    min-height: 220px;
    place-content: center;
    padding: 30px;
    color: var(--muted);
    text-align: center;
}
.admin-email-empty strong { color: #ded5cd; }
.admin-email-pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 12px;
    padding: 14px 18px;
    border-top: 1px solid rgba(215,170,85,.12);
}
.admin-email-pagination span {
    color: var(--muted);
    font-size: .7rem;
}
.admin-email-message-panel { min-width: 0; }
.admin-email-message-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 13px 18px;
    border-bottom: 1px solid rgba(215,170,85,.13);
}
.admin-email-message-toolbar .text-link {
    color: var(--gold-light);
    font-size: .74rem;
    font-weight: 800;
    text-decoration: none;
}
.admin-email-viewer-note {
    color: var(--muted);
    font-size: .64rem;
    text-transform: uppercase;
    letter-spacing: .05em;
}
.admin-email-message { min-width: 0; }
.admin-email-message__header {
    display: grid;
    gap: 15px;
    padding: 22px 24px 18px;
    border-bottom: 1px solid rgba(215,170,85,.12);
}
.admin-email-message__header h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.18rem;
    line-height: 1.25;
    overflow-wrap: anywhere;
}
.admin-email-metadata {
    display: grid;
    gap: 5px;
    margin: 0;
}
.admin-email-metadata > div {
    display: grid;
    grid-template-columns: 48px minmax(0, 1fr);
    gap: 9px;
}
.admin-email-metadata dt {
    color: var(--muted);
    font-size: .66rem;
    font-weight: 400;
}
.admin-email-metadata dd {
    min-width: 0;
    margin: 0;
    color: #dcd3cb;
    font-size: .72rem;
    font-weight: 700;
    overflow-wrap: anywhere;
}
.admin-email-attachments {
    display: grid;
    gap: 9px;
    padding: 14px 24px;
    border-bottom: 1px solid rgba(215,170,85,.1);
}
.admin-email-attachments h3 {
    margin: 0;
    color: var(--muted);
    font-size: .67rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .05em;
}
.admin-email-attachment-list {
    display: flex;
    flex-wrap: wrap;
    gap: 7px;
}
.admin-email-attachment-list a {
    display: grid;
    gap: 2px;
    max-width: 280px;
    padding: 8px 10px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 6px;
    color: #ded5cd;
    background: rgba(9,12,18,.32);
    text-decoration: none;
}
.admin-email-attachment-list a:hover { border-color: rgba(199,125,255,.42); }
.admin-email-attachment-list strong {
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
    font-size: .7rem;
}
.admin-email-attachment-list span {
    color: var(--muted);
    font-size: .6rem;
}
.admin-email-body {
    min-width: 0;
    padding: 24px;
    color: #ded7d0;
    font-family: ui-sans-serif, system-ui, sans-serif;
    font-size: .82rem;
    line-height: 1.62;
    overflow-wrap: anywhere;
}
.admin-email-body > :first-child { margin-top: 0; }
.admin-email-body > :last-child { margin-bottom: 0; }
.admin-email-body a { color: var(--purple-light); }
.admin-email-body blockquote {
    margin-inline: 0;
    padding-left: 14px;
    border-left: 3px solid rgba(215,170,85,.36);
    color: #c9c0b9;
}
.admin-email-body pre,
.admin-email-body code {
    white-space: pre-wrap;
    overflow-wrap: anywhere;
}
.admin-email-body table {
    max-width: 100%;
    border-collapse: collapse;
}
.admin-email-body th,
.admin-email-body td {
    padding: 6px 8px;
    border: 1px solid rgba(215,170,85,.15);
}
.admin-email-empty-body { color: var(--muted); }
.sr-only {
    position: absolute !important;
    width: 1px !important;
    height: 1px !important;
    padding: 0 !important;
    margin: -1px !important;
    overflow: hidden !important;
    clip: rect(0,0,0,0) !important;
    white-space: nowrap !important;
    border: 0 !important;
}

@media (max-width: 900px) {
    .admin-email-layout { grid-template-columns: 1fr; }
    .admin-email-sidebar { position: static; padding: 10px; }
    .admin-email-sidebar__heading { display: none; }
    .admin-email-folders {
        display: flex;
        gap: 5px;
        padding: 0;
        overflow-x: auto;
        scrollbar-width: thin;
    }
    .admin-email-folder { flex: 0 0 auto; }
}

@media (max-width: 700px) {
    .admin-email-toolbar {
        align-items: stretch;
        flex-direction: column;
    }
    .admin-email-search {
        width: 100%;
        flex-wrap: wrap;
        justify-content: stretch;
    }
    .admin-email-search input[type="search"] { flex-basis: 100%; }
    .admin-email-search .button { flex: 1 1 auto; justify-content: center; }
    .admin-email-list-summary {
        align-items: flex-start;
        flex-direction: column;
        gap: 3px;
    }
    .admin-email-message__header,
    .admin-email-body { padding: 18px; }
    .admin-email-attachments { padding-inline: 18px; }
}

@media (max-width: 620px) {
    .admin-email-message-toolbar { align-items: flex-start; }
    .admin-email-viewer-note { display: none; }
    .admin-email-attachment-list { display: grid; grid-template-columns: 1fr; }
    .admin-email-attachment-list a { max-width: none; }
}

/* Email message viewer: sender HTML is isolated inside a sandboxed iframe. */
.admin-email-message-toolbar {
    flex-wrap: wrap;
}
.admin-email-message-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    flex-wrap: wrap;
    gap: 7px;
}
.admin-email-message-actions form {
    margin: 0;
}
.admin-email-move-form {
    display: flex;
    align-items: center;
    gap: 6px;
}
.admin-email-move-form select {
    min-width: 135px;
    min-height: 34px;
    padding: 6px 28px 6px 9px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 6px;
    color: #eee5dc;
    background: rgba(9,12,18,.72);
    font: inherit;
    font-size: .68rem;
    font-weight: 700;
}
.admin-email-body-frame-wrap {
    min-width: 0;
    padding: 16px;
    background: rgba(7,10,15,.18);
}
.admin-email-content-frame {
    display: block;
    width: 100%;
    height: min(68vh, 760px);
    min-height: 480px;
    border: 0;
    border-radius: 6px;
    background: #fff;
}

@media (max-width: 760px) {
    .admin-email-message-toolbar {
        align-items: flex-start;
    }
    .admin-email-message-actions {
        width: 100%;
        justify-content: flex-start;
    }
    .admin-email-move-form {
        flex: 1 1 100%;
    }
    .admin-email-move-form select {
        flex: 1 1 auto;
        min-width: 0;
    }
    .admin-email-body-frame-wrap {
        padding: 10px;
    }
    .admin-email-content-frame {
        min-height: 420px;
        height: 66vh;
    }
}

/* Admin Email - compact Font Awesome controls */
.admin-email-icon-button {
    display: inline-flex;
    width: 34px;
    min-width: 34px;
    height: 34px;
    min-height: 34px;
    align-items: center;
    justify-content: center;
    padding: 0;
    line-height: 1;
}
.admin-email-icon-button i {
    font-size: .82rem;
    line-height: 1;
    pointer-events: none;
}
.admin-email-icon-button.is-active {
    color: var(--gold-light);
    border-color: rgba(215,170,85,.42);
    background: rgba(215,170,85,.09);
}
.admin-email-back-link {
    display: inline-flex;
    align-items: center;
    gap: 7px;
}
.admin-email-back-link i {
    font-size: .68rem;
}
.admin-email-search .admin-email-icon-button {
    flex: 0 0 34px;
}
.admin-email-pagination .admin-email-icon-button {
    flex: 0 0 34px;
}
@media (max-width: 700px) {
    .admin-email-search .admin-email-icon-button {
        flex: 0 0 38px;
        width: 38px;
        min-width: 38px;
        height: 38px;
        min-height: 38px;
    }
}

/* Admin email compose + streamlined mailbox actions */
.admin-email-toolbar-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    flex: 1 1 auto;
    min-width: 0;
}

.admin-email-compose-panel {
    min-width: 0;
    padding: 18px 20px 20px;
}
.admin-email-compose-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 16px;
    padding-bottom: 14px;
    border-bottom: 1px solid rgba(215,170,85,.14);
}
.admin-email-compose-header .eyebrow { margin: 0 0 2px; }
.admin-email-compose-header h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.08rem;
    line-height: 1.15;
}
.admin-email-compose-form {
    display: grid;
    gap: 12px;
    padding-top: 14px;
}
.admin-email-compose-address-grid {
    display: grid;
    grid-template-columns: minmax(0, 1.7fr) minmax(0, 1fr) minmax(0, 1fr);
    gap: 10px;
}
.admin-email-compose-field {
    display: grid;
    gap: 6px;
    min-width: 0;
}
.admin-email-compose-field--address {
    display: grid;
    grid-template-columns: max-content minmax(0, 1fr);
    align-items: center;
    gap: 7px;
}
.admin-email-compose-field--address > span {
    min-width: 28px;
    text-align: right;
}
.admin-email-compose-field > span {
    color: #b8b1aa;
    font-size: .72rem;
    font-weight: 400;
    letter-spacing: .03em;
}
.admin-email-compose-field input,
.admin-email-compose-field textarea {
    width: 100%;
    min-width: 0;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 7px;
    background: rgba(7,10,15,.58);
    color: #eee5dc;
    font: inherit;
}
.admin-email-compose-field input {
    min-height: 42px;
    padding: 9px 11px;
    font-weight: 700;
}
.admin-email-compose-field textarea {
    min-height: 330px;
    padding: 12px 13px;
    line-height: 1.55;
    resize: vertical;
}
.admin-email-compose-field input:focus,
.admin-email-compose-field textarea:focus {
    outline: 2px solid rgba(215,170,85,.22);
    outline-offset: 1px;
    border-color: rgba(215,170,85,.5);
}
.admin-email-compose-footer {
    display: flex;
    align-items: center;
    gap: 10px;
    flex-wrap: wrap;
}
.admin-email-attachment-picker {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    min-height: 38px;
    padding: 8px 11px;
    border: 1px solid rgba(215,170,85,.18);
    border-radius: 7px;
    color: #ddd4cc;
    cursor: pointer;
    font-size: .78rem;
    font-weight: 700;
}
.admin-email-attachment-picker:hover { border-color: rgba(215,170,85,.38); }
.admin-email-attachment-picker input { position: absolute; inline-size: 1px; block-size: 1px; opacity: 0; pointer-events: none; }
.admin-email-attachment-count {
    color: var(--muted);
    font-size: .72rem;
}
.admin-email-send-button { margin-left: auto; gap: 7px; }
.admin-email-compose-hint {
    margin: -4px 0 0;
    color: var(--muted);
    font-size: .68rem;
}


@media (max-width: 1040px) and (min-width: 761px) {
    .admin-email-compose-address-grid {
        grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
    }
    .admin-email-compose-field--address:first-child {
        grid-column: 1 / -1;
    }
}

@media (max-width: 760px) {
    .admin-email-toolbar-actions {
        width: 100%;
        justify-content: stretch;
        flex-wrap: wrap;
    }
    .admin-email-toolbar-actions .admin-email-search { flex: 1 1 100%; }
    .admin-email-compose-address-grid {
        grid-template-columns: 1fr;
        gap: 8px;
    }
    .admin-email-compose-field textarea { min-height: 260px; }
    .admin-email-compose-footer { align-items: stretch; }
    .admin-email-send-button { width: 100%; margin-left: 0; justify-content: center; }
}


/* Support Surveys */
.support-survey-hero {
    padding-bottom: 18px;
}
.support-survey-shell {
    max-width: 900px;
    padding-bottom: 56px;
}
.support-survey-card {
    padding: 22px;
}
.support-survey-card__header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 14px;
    padding-bottom: 16px;
    border-bottom: 1px solid rgba(215,170,85,.14);
}
.support-survey-card__header .eyebrow {
    margin: 0 0 4px;
}
.support-survey-card__header h2,
.support-survey-complete h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.1rem;
    line-height: 1.15;
}
.support-survey-intro {
    margin: 16px 0 4px;
    color: #cfc6be;
    line-height: 1.55;
}
.support-survey-form {
    display: grid;
    gap: 14px;
    margin-top: 16px;
}
.support-survey-question {
    min-width: 0;
    margin: 0;
    padding: 15px;
    border: 1px solid rgba(215,170,85,.16);
    border-radius: 8px;
    background: rgba(9,12,18,.28);
}
.support-survey-question legend {
    padding: 0 6px;
    color: #eee5dc;
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: .9rem;
    line-height: 1.35;
}
.support-survey-scale {
    display: grid;
    grid-template-columns: repeat(11, minmax(34px, 1fr));
    gap: 6px;
    margin-top: 10px;
}
.support-survey-scale label {
    min-width: 0;
    cursor: pointer;
}
.support-survey-scale input {
    position: absolute;
    inline-size: 1px;
    block-size: 1px;
    opacity: 0;
    pointer-events: none;
}
.support-survey-scale span {
    display: grid;
    min-height: 40px;
    place-items: center;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 7px;
    color: #d8d0ca;
    background: rgba(7,10,15,.58);
    font-weight: 800;
    transition: border-color .14s ease, background .14s ease, color .14s ease;
}
.support-survey-scale input:focus-visible + span {
    outline: 2px solid rgba(215,170,85,.5);
    outline-offset: 2px;
}
.support-survey-scale input:checked + span {
    border-color: rgba(215,170,85,.72);
    color: #17120c;
    background: var(--gold-light);
}
.support-survey-form__footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 14px;
    margin-top: 2px;
}
.support-survey-form__footer > span {
    color: var(--muted);
    font-size: .72rem;
}
.support-survey-complete {
    display: grid;
    gap: 10px;
    padding: 12px 2px;
    text-align: center;
}
.support-survey-complete .eyebrow,
.support-survey-complete p {
    margin: 0;
}
.support-survey-complete p:last-child {
    max-width: 640px;
    margin-inline: auto;
    color: #cfc6be;
    line-height: 1.6;
}

/* Admin Performance Dashboard */
.admin-performance-summary {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 14px;
    padding: 17px 19px;
}
.admin-performance-summary .eyebrow {
    margin: 0 0 3px;
}
.admin-performance-summary h2 {
    margin: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
    font-size: 1.08rem;
}
.admin-performance-summary > p {
    max-width: 620px;
    margin: 0;
    color: var(--muted);
    font-size: .75rem;
    line-height: 1.5;
}
.admin-performance-table {
    min-width: 0;
    padding: 0;
    overflow-x: auto;
}
.admin-performance-row {
    display: grid;
    grid-template-columns: minmax(190px, 1.7fr) minmax(110px, .9fr) minmax(78px, .65fr) minmax(84px, .7fr) minmax(70px, .6fr) minmax(90px, .75fr) minmax(120px, .95fr);
    min-width: 880px;
    align-items: center;
}
.admin-performance-row > span {
    min-width: 0;
    padding: 12px 13px;
    border-bottom: 1px solid rgba(215,170,85,.1);
    color: #d8d0ca;
    font-size: .76rem;
}
.admin-performance-row:last-child > span {
    border-bottom: 0;
}
.admin-performance-row--header > span {
    color: #aaa29b;
    background: rgba(9,12,18,.4);
    font-size: .66rem;
    font-weight: 400;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.admin-performance-member {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 7px;
}
.admin-performance-member strong {
    color: #eee5dc;
    font-weight: 800;
}
.admin-performance-score {
    color: var(--gold-light) !important;
    font-weight: 800;
}

/* Admin-only support topics in Team queue assignment */
.admin-category-checklist label.is-disabled {
    opacity: .52;
    cursor: not-allowed;
}
.admin-category-checklist label span small {
    display: inline-block;
    margin-left: 5px;
    color: #c9a96b;
    font-size: .58rem;
    font-weight: 800;
    letter-spacing: .03em;
    text-transform: uppercase;
}

@media (max-width: 700px) {
    .support-survey-card {
        padding: 16px;
    }
    .support-survey-scale {
        grid-template-columns: repeat(6, minmax(40px, 1fr));
    }
    .support-survey-form__footer {
        align-items: stretch;
        flex-direction: column;
    }
    .support-survey-form__footer .button {
        width: 100%;
        justify-content: center;
    }
    .admin-performance-summary {
        flex-direction: column;
        gap: 9px;
    }
}

@media (max-width: 420px) {
    .support-survey-scale {
        grid-template-columns: repeat(4, minmax(42px, 1fr));
    }
}


/* Personal rolling survey results */
.admin-stat-card--survey {
    border-color: rgba(215,170,85,.32);
}
.admin-survey-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 14px;
    padding: 17px 19px;
}
.admin-survey-summary__score {
    display: flex;
    align-items: baseline;
    gap: 10px;
    margin-left: auto;
}
.admin-survey-summary__score strong {
    color: var(--gold-light);
    font: 800 2rem Georgia, serif;
}
.admin-survey-summary__score span {
    color: var(--muted);
    font-size: .72rem;
}
.admin-survey-table {
    min-width: 0;
    padding: 0;
    overflow-x: auto;
}
.admin-survey-row {
    display: grid;
    grid-template-columns: minmax(80px,.55fr) minmax(150px,1.35fr) repeat(4,minmax(92px,.7fr)) minmax(90px,.72fr) minmax(135px,1fr);
    min-width: 910px;
    align-items: center;
}
.admin-survey-row > span {
    min-width: 0;
    padding: 12px 13px;
    border-bottom: 1px solid rgba(215,170,85,.1);
    color: #d8d0ca;
    font-size: .76rem;
}
.admin-survey-row:last-child > span { border-bottom: 0; }
.admin-survey-row--header > span {
    color: #aaa29b;
    background: rgba(9,12,18,.4);
    font-size: .66rem;
    font-weight: 400;
    letter-spacing: .04em;
    text-transform: uppercase;
}
.admin-survey-row a {
    color: var(--gold-light);
    font-weight: 800;
    text-decoration: none;
}
.admin-survey-row a:hover { text-decoration: underline; }
.admin-survey-average {
    color: var(--gold-light) !important;
    font-weight: 800;
}
@media (max-width: 700px) {
    .admin-survey-summary {
        align-items: flex-start;
        flex-direction: column;
        gap: 8px;
    }
    .admin-survey-summary__score { margin-left: 0; }
}

/* Dashboard responsive stat layout: 4 columns desktop, 2/1 mobile. */
.admin-dashboard-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
}
@media (max-width: 620px) {
    .admin-dashboard-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}
@media (max-width: 420px) {
    .admin-dashboard-grid { grid-template-columns: 1fr; }
}

/* Email opt-out advisory shown while composing manual mailbox email. */
.admin-email-optout-warning {
    padding: 10px 12px;
    border-left: 3px solid #d7aa55;
    border-radius: 4px;
    background: rgba(215, 170, 85, .09);
    color: #e7ded5;
    font-size: .82rem;
    line-height: 1.5;
}
.admin-email-optout-warning[hidden] { display: none !important; }
.admin-email-send-button:disabled {
    opacity: .48;
    cursor: not-allowed;
}

/* Public email preference screen. */
.support-email-preferences-shell {
    display: grid;
    place-items: start center;
}
.support-email-preferences-card {
    width: min(100%, 680px);
    padding: 28px;
}
.support-email-preferences-card h2 {
    margin-top: 0;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
}
.support-email-preferences-card > p { color: var(--muted); line-height: 1.65; }
.support-email-preferences-form {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    gap: 12px;
    align-items: end;
    margin-top: 18px;
}
.support-email-preferences-form label {
    display: grid;
    gap: 7px;
}
.support-email-preferences-form label > span,
.support-email-preference-status > span {
    color: var(--muted);
    font-size: .74rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: .05em;
}
.support-email-preference-status {
    display: grid;
    gap: 4px;
    margin: 20px 0;
}
.support-email-preference-status strong {
    color: #f2ebe4;
    overflow-wrap: anywhere;
}
@media (max-width: 620px) {
    .support-email-preferences-card { padding: 20px; }
    .support-email-preferences-form { grid-template-columns: 1fr; }
    .support-email-preferences-form .button { width: 100%; }
}

/* Performance drill-down links and source rows. */
.admin-performance-value-link {
    display: inline-block;
    min-width: 1.5em;
    color: inherit;
    text-decoration: none;
    font-weight: 800;
}
.admin-performance-value-link:hover,
.admin-performance-value-link:focus-visible {
    color: var(--gold-light);
    text-decoration: underline;
    text-underline-offset: 3px;
}
.admin-performance-detail-summary {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 20px 22px;
}
.admin-performance-detail-summary h2 { margin: 2px 0 0; }
.admin-performance-detail-table {
    overflow-x: auto;
    padding: 0;
}
.admin-performance-detail-row {
    display: grid;
    min-width: 940px;
}
.admin-performance-detail-row--survey {
    grid-template-columns: 82px minmax(150px, 1.2fr) minmax(130px, 1fr) repeat(4, 78px) 92px minmax(160px, 1fr);
}
.admin-performance-detail-row--request {
    grid-template-columns: 76px 110px minmax(150px, 1.2fr) minmax(130px, 1fr) minmax(160px, 1fr) minmax(160px, 1fr);
}
.admin-performance-detail-row--request.admin-performance-detail-row--with-duration {
    grid-template-columns: 76px 110px minmax(150px, 1.2fr) minmax(130px, 1fr) minmax(160px, 1fr) minmax(160px, 1fr) 120px;
}
.admin-performance-detail-row > span {
    min-width: 0;
    padding: 11px 12px;
    border-bottom: 1px solid rgba(215,170,85,.12);
    color: #ded5cc;
    font-size: .79rem;
    overflow-wrap: anywhere;
}
.admin-performance-detail-row--header > span {
    color: var(--gold);
    background: rgba(10,12,17,.46);
    font-size: .67rem;
    font-weight: 800;
    text-transform: uppercase;
    letter-spacing: .045em;
}
.admin-performance-detail-row:last-child > span { border-bottom: 0; }
.admin-performance-detail-row a {
    color: var(--gold-light);
    text-decoration: none;
    font-weight: 800;
}
.admin-performance-detail-row a:hover { text-decoration: underline; }
@media (max-width: 620px) {
    .admin-performance-detail-summary {
        align-items: stretch;
        flex-direction: column;
    }
}

/* Rich email composer. */
.admin-email-rich-editor-shell {
    position: relative;
    overflow: hidden;
    border: 1px solid rgba(215,170,85,.32);
    border-radius: 7px;
    background: #0d1017;
}
.admin-email-rich-toolbar {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 5px;
    padding: 7px 8px;
    border-bottom: 1px solid rgba(215,170,85,.18);
    background: rgba(8,10,15,.62);
}
.admin-email-rich-format {
    display: block;
}
.admin-email-rich-format select {
    width: auto;
    min-width: 92px;
    height: 34px;
    padding: 5px 26px 5px 9px;
    border: 1px solid rgba(215,170,85,.26);
    border-radius: 5px;
    background: #131720;
    color: #eee5db;
    font-size: .78rem;
    font-weight: 700;
}
.admin-email-rich-tool {
    display: inline-grid;
    place-items: center;
    width: 34px;
    height: 34px;
    padding: 0;
    border: 1px solid transparent;
    border-radius: 5px;
    background: transparent;
    color: #d7cec5;
    cursor: pointer;
}
.admin-email-rich-tool:hover,
.admin-email-rich-tool:focus-visible {
    border-color: rgba(215,170,85,.28);
    background: rgba(215,170,85,.08);
    color: var(--gold-light);
}
.admin-email-rich-toolbar-separator {
    width: 1px;
    height: 22px;
    margin: 0 2px;
    background: rgba(215,170,85,.18);
}
.admin-email-rich-editor {
    min-height: 320px;
    padding: 18px;
    overflow-x: auto;
    color: #eee5db;
    font-size: .94rem;
    line-height: 1.65;
    outline: 0;
    overflow-wrap: anywhere;
}
.admin-email-rich-editor:empty::before {
    content: attr(data-placeholder);
    color: #77716d;
    pointer-events: none;
}
.admin-email-rich-editor p,
.admin-email-rich-editor div { margin: 0 0 14px; }
.admin-email-rich-editor h1,
.admin-email-rich-editor h2,
.admin-email-rich-editor h3 {
    margin: 0 0 14px;
    color: var(--gold-light);
    font-family: "Mooli", ui-sans-serif, system-ui, sans-serif;
}
.admin-email-rich-editor h1 { font-size: 1.55rem; }
.admin-email-rich-editor h2 { font-size: 1.3rem; }
.admin-email-rich-editor h3 { font-size: 1.1rem; }
.admin-email-rich-editor a { color: var(--gold-light); }
.admin-email-rich-editor ul,
.admin-email-rich-editor ol { margin: 0 0 16px 24px; }
.admin-email-rich-editor img {
    display: block;
    max-width: 100%;
    height: auto;
    margin: 16px 0;
    cursor: pointer;
}
.admin-email-image-size-menu {
    position: absolute;
    z-index: 8;
    display: flex;
    align-items: center;
    gap: 4px;
    padding: 5px;
    border: 1px solid rgba(215,170,85,.36);
    border-radius: 6px;
    background: rgba(8,10,15,.96);
    box-shadow: 0 5px 18px rgba(0,0,0,.28);
}
.admin-email-image-size-menu[hidden] { display: none; }
.admin-email-image-size-menu button {
    min-height: 30px;
    padding: 4px 8px;
    border: 1px solid transparent;
    border-radius: 4px;
    background: transparent;
    color: #d7cec5;
    font: inherit;
    font-size: .7rem;
    font-weight: 700;
    cursor: pointer;
}
.admin-email-image-size-menu button:hover,
.admin-email-image-size-menu button:focus-visible,
.admin-email-image-size-menu button.is-active {
    border-color: rgba(215,170,85,.3);
    background: rgba(215,170,85,.12);
    color: var(--gold-light);
}
.admin-email-rich-editor blockquote {
    margin: 16px 0;
    padding-left: 14px;
    border-left: 3px solid rgba(215,170,85,.72);
    color: var(--muted);
}
.admin-email-rich-hint {
    display: block;
    margin-top: 6px;
    color: var(--muted);
    font-size: .72rem;
    font-weight: 400;
}
@media (max-width: 620px) {
    .admin-email-rich-editor { min-height: 260px; padding: 14px; }
    .admin-email-rich-toolbar { gap: 4px; }
    .admin-email-rich-toolbar-separator { display: none; }
}


/* Performance table alignment / width polish */
.admin-performance-row {
    grid-template-columns:
        minmax(190px, 1.7fr)
        minmax(120px, .9fr)
        minmax(82px, .65fr)
        minmax(88px, .7fr)
        minmax(72px, .6fr)
        minmax(96px, .75fr)
        minmax(155px, 1.05fr);
    min-width: 960px;
}
.admin-performance-row > span,
.admin-performance-detail-row > span,
.admin-survey-row > span {
    text-align: left;
    justify-self: stretch;
}
.admin-performance-row--header > span,
.admin-performance-detail-row--header > span,
.admin-survey-row--header > span {
    white-space: nowrap;
    overflow-wrap: normal;
    word-break: normal;
}
.admin-performance-row > span:last-child,
.admin-performance-row > span:last-child a {
    white-space: nowrap;
}

/* Performance request drill-down: keep resolution time in the grid row. */
.admin-performance-detail-row--request {
    grid-template-columns:
        76px
        110px
        minmax(160px, 1.15fr)
        minmax(145px, 1fr)
        minmax(165px, 1fr)
        minmax(165px, 1fr);
    min-width: 930px;
}
.admin-performance-detail-row--request.admin-performance-detail-row--with-duration {
    grid-template-columns:
        76px
        110px
        minmax(160px, 1.15fr)
        minmax(145px, 1fr)
        minmax(165px, 1fr)
        minmax(165px, 1fr)
        minmax(150px, .9fr);
    min-width: 1080px;
}
.admin-performance-detail-row--request > span:nth-last-child(-n+3),
.admin-performance-detail-row--request.admin-performance-detail-row--with-duration > span:last-child {
    white-space: nowrap;
    overflow-wrap: normal;
}

/* Survey drill-down: give score columns enough room for whole labels. */
.admin-performance-detail-row--survey {
    grid-template-columns:
        82px
        minmax(160px, 1.2fr)
        minmax(145px, 1fr)
        repeat(4, minmax(96px, .7fr))
        minmax(100px, .72fr)
        minmax(165px, 1fr);
    min-width: 1080px;
}
.admin-performance-detail-row--survey > span:nth-child(n+4):nth-child(-n+8) {
    white-space: nowrap;
    overflow-wrap: normal;
    word-break: normal;
}

/* Personal survey list uses the same no-word-splitting behavior. */
.admin-survey-row {
    grid-template-columns:
        minmax(80px,.55fr)
        minmax(150px,1.35fr)
        repeat(4,minmax(100px,.75fr))
        minmax(100px,.75fr)
        minmax(145px,1fr);
    min-width: 980px;
}
.admin-survey-row > span:nth-child(n+3):nth-child(-n+7) {
    white-space: nowrap;
    overflow-wrap: normal;
    word-break: normal;
}

/* ========================================================================== 
   Semantic performance tables
   Real <table> markup is used for all tabular performance/survey data.
   ========================================================================== */
.admin-performance-table,
.admin-performance-detail-table,
.admin-survey-table {
    padding: 0;
    overflow: hidden;
}

.admin-performance-table-wrap {
    width: 100%;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
}

.admin-performance-data-table {
    width: 100%;
    border-collapse: collapse;
    table-layout: fixed;
    color: #ded5cc;
    font-size: .79rem;
}

.admin-performance-data-table th,
.admin-performance-data-table td {
    padding: 11px 12px;
    border-bottom: 1px solid rgba(215,170,85,.12);
    text-align: left;
    vertical-align: middle;
}

.admin-performance-data-table th {
    color: var(--gold);
    background: rgba(10,12,17,.46);
    font-size: .67rem;
    font-weight: 800;
    line-height: 1.2;
    letter-spacing: .045em;
    text-transform: uppercase;
    white-space: nowrap;
    word-break: normal;
    overflow-wrap: normal;
}

.admin-performance-data-table tbody tr:last-child td {
    border-bottom: 0;
}

.admin-performance-data-table tbody tr:hover {
    background: rgba(68,58,59,.14);
}

.admin-performance-data-table a {
    color: var(--gold-light);
    font-weight: 800;
    text-decoration: none;
}

.admin-performance-data-table a:hover,
.admin-performance-data-table a:focus-visible {
    text-decoration: underline;
    text-underline-offset: 3px;
}

.admin-performance-data-table td {
    overflow-wrap: normal;
    word-break: normal;
}

.admin-performance-nowrap {
    white-space: nowrap;
}

/* Main Team Performance table. */
.admin-performance-data-table--summary {
    min-width: 960px;
}
.admin-performance-data-table--summary .col-member { width: 27%; }
.admin-performance-data-table--summary .col-survey-average { width: 13%; }
.admin-performance-data-table--summary .col-count { width: 9%; }
.admin-performance-data-table--summary .col-resolution { width: 15%; }

/* Request drill-down. Resolution Time always remains the final column. */
.admin-performance-data-table--request-detail {
    min-width: 980px;
}
.admin-performance-data-table--request-detail-duration {
    min-width: 1140px;
}
.admin-performance-data-table--request-detail .col-id { width: 78px; }
.admin-performance-data-table--request-detail .col-status { width: 116px; }
.admin-performance-data-table--request-detail .col-topic { width: 180px; }
.admin-performance-data-table--request-detail .col-adventurer { width: 160px; }
.admin-performance-data-table--request-detail .col-date { width: 185px; }
.admin-performance-data-table--request-detail .col-resolution-time { width: 165px; }

/* Survey drill-down and personal surveys: score headings never split words. */
.admin-performance-data-table--survey-detail {
    min-width: 1160px;
}
.admin-performance-data-table--personal-surveys {
    min-width: 1040px;
}
.admin-performance-data-table .col-request { width: 88px; }
.admin-performance-data-table .col-topic { width: 175px; }
.admin-performance-data-table .col-adventurer { width: 150px; }
.admin-performance-data-table .col-score { width: 105px; }
.admin-performance-data-table .col-average { width: 105px; }
.admin-performance-data-table .col-date { width: 185px; }

/* Retire the old faux-table grid layouts on these screens. */
.admin-performance-row,
.admin-performance-detail-row,
.admin-survey-row {
    display: none;
}

/* Email bulk selection/actions */
.admin-email-bulk-form {
    margin: 0;
}
.admin-email-bulk-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    min-height: 48px;
    padding: 8px 12px;
    border-bottom: 1px solid rgba(215,170,85,.1);
}
.admin-email-bulk-count {
    color: var(--muted);
    font-size: .72rem;
    font-weight: 700;
    white-space: nowrap;
}
.admin-email-bulk-actions {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 6px;
    min-width: 0;
}
.admin-email-bulk-actions .admin-email-icon-button:disabled {
    cursor: not-allowed;
    opacity: .38;
}
.admin-email-bulk-move {
    display: block;
    min-width: 150px;
}
.admin-email-bulk-move select {
    width: 100%;
    min-height: 34px;
    padding: 6px 30px 6px 10px;
    border: 1px solid rgba(215,170,85,.2);
    border-radius: 6px;
    background: rgba(24,20,25,.82);
    color: #eee5de;
    font-size: .72rem;
    font-weight: 700;
}
.admin-email-bulk-move select:disabled {
    cursor: not-allowed;
    opacity: .45;
}
.admin-email-bulk-delete:not(:disabled) {
    color: #efb0ad;
}
.admin-email-select-column {
    width: 42px !important;
    padding: 0 8px !important;
    text-align: center !important;
}
.admin-email-select-column input[type="checkbox"] {
    width: 16px;
    height: 16px;
    margin: 0;
    vertical-align: middle;
    accent-color: var(--gold);
    cursor: pointer;
}
.admin-email-table--selectable th:nth-child(3),
.admin-email-table--selectable td:nth-child(3) { width: 31%; }
.admin-email-table--selectable th:nth-child(4),
.admin-email-table--selectable td:nth-child(4) { width: auto; }
.admin-email-table--selectable th:nth-child(5),
.admin-email-table--selectable td:nth-child(5) { width: 165px; }

@media (max-width: 700px) {
    .admin-email-bulk-toolbar {
        align-items: flex-start;
        flex-direction: column;
    }
    .admin-email-bulk-actions {
        width: 100%;
        justify-content: flex-start;
        flex-wrap: wrap;
    }
    .admin-email-bulk-move {
        flex: 1 1 170px;
    }
}